Terms and Condition

Payment Method,

We accept Credit Card, PayPal, Wire Transfer.

At this monment we don't provide term yet. 

Warranty and Return Policy

ESOULK prides itself on customer service and satisfaction. We are focused on providing all of our valued customers with quality products. However, we do understand that there may be times that there could be manufacturer's defects in workmanship and materials. Therefore, we offer a Limited 60 day warranty for defective products.

Warranty Information:

ESOULK offers a Limited 60 day warranty against defects in workmanship and materials on products shipped from our California warehouse. Exceptions do apply (see below).

What is not covered?

  • Normal wear and tear from product use
  • Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
  • Items under $1.00
  • Clearance/Closeouts/Specials
  • Special Orders
  • Buyer's Remorse

How do you process an RMA?

  • Defective items should be shipped to ESOULK at the customer's expense with an approved RMA number. The RMA form must be included in the box along with the RMA number visible on the outside of each shipping container.
  • All return items must include its original packaging along with all contents and parts included with the item. (If there are missing parts and/or packaging, your RMA will be denied)
  • RMA numbers provided will expire 15 days after issuance. Reapplication for RMA is required if the requested return items are still applicable to be returned per the outlined policy.
  • All defective returns are inspected and tested by ESOULK before a credit memo is issued. Any products returned that are not eligible for credit will be discarded.
  • ESOULK does not offer any cash refunds; a credit will be posted on the customer's account and can only be used for purchasing merchandise.